Frequently asked questions

Traden is an AI assistant for UK trade businesses. It automatically replies to suitable customer enquiries using your business rules, hands conversations over when you're needed, and keeps customer details, quotes, jobs and invoices together.

Traden is for sole traders and small UK trade businesses who want AI to help with customer enquiries while they get on with the job. You describe your services, prices, working area and availability so Traden can respond around the way your business works.

WhatsApp Business and Outlook are available for customer messaging. Gmail: Coming soon. It cannot currently be connected or used. Google Calendar sync: Coming soon. Traden's built-in calendar remains available for your jobs. Connections require the relevant provider account and permissions. See the setup guide for the steps.

Traden's AI gathers job details from the conversation, replies where it can help and asks for missing information. It hands the conversation over when your input is needed. The details stay with the customer record so you can prepare a quote, arrange the job and create an invoice without starting again.

Yes. Traden sends suitable replies automatically using your saved business details, working rules and the conversation so far, without asking you to approve each message. It can answer routine questions and ask the customer for missing job details. You can pause automation or take over a conversation yourself.

When a question needs your judgement, Traden flags it as “Needs You” with the customer context so you can respond. It can still answer unrelated routine questions using verified information while your decision is pending. If the customer asks for a person, you take over, or automation is paused, automatic replies stop for that conversation. Complaints, safety concerns and payments needing verification can require your attention.

Review the customer details, scope, prices and dates before approving or sending a quote. You can correct a draft when information has been misunderstood. AI suggestions can contain mistakes, so check them against the customer's request and your business rules.

Yes. When Traden hands a conversation over or leaves a draft for review, you can edit the wording or write your own reply. Suitable automatic replies can send without a separate approval step. You can pause automation or take over if you prefer to handle a conversation yourself.

Your business profile includes a preferred reply style that helps shape automatic messages. Your business is responsible for giving customers appropriate information about its use of AI and how their personal data is processed. You can adjust the reply style and step in yourself when needed.

Traden checks enquiries against your saved services, pricing rules and working area. It can ask the customer for missing job information. When the request needs your judgement or information only you can provide, it marks the conversation as “Needs You” so you can take over.

Yes. You can pause AI automation and handle replies yourself. Your inbox, saved customer and job details, quotes and invoices remain available so you can keep managing the work manually.

Traden uses account access controls and separates customer records by business. The service is operated from the United Kingdom and uses external infrastructure providers. Our Privacy Policy explains the information processed, providers and retention arrangements.

Traden shares information with providers where needed to operate connected messaging, hosting, payments and AI features, and for the other purposes explained in the Privacy Policy. Customer message data is processed to provide, secure and support the service or as instructed by the trade business.

Yes. Traden AI LTD has ICO data protection registration ZC235222. The certificate records registration on 31 August 2026 and expiry on 30 August 2027. The address on the registration is 18 Chaffinch Close, Cannock, WS12 1UH. See the registration details in our Privacy Policy and check the current entry in the ICO register.

ICO registration is not a certification of GDPR compliance. Traden and the businesses using it each have responsibilities under UK data protection law. For customer messages, jobs and documents processed on behalf of your business, your business is normally the controller and Traden acts as its processor. Yes, you must give your customers appropriate privacy information, including how you use AI to process their enquiries, and have a lawful basis for that processing. Our Privacy Policy explains these roles and how to make a data request.

Contact admin@traden.uk to request access to or a copy of your data, preferably before closing your account. Cancellation, account closure and data retention are separate processes. Our Privacy Policy explains deletion requests and the information that may need to be retained.

Yes. Your account, your customer conversations and your business profile are private to you — no other Traden customer can see them.

You need an existing WhatsApp Business number. Traden connects to it through Meta's official Cloud API and Embedded Signup, and guides you through the connection during setup — it doesn't create a new WhatsApp Business account for you.

Traden connects through Meta's WhatsApp Cloud API and Embedded Signup. Your account remains subject to Meta's permissions, policies and account restrictions; connecting Traden does not guarantee that Meta will never restrict an account.

Yes. Traden connects using Meta's WhatsApp Business coexistence mode, so your WhatsApp Business app keeps working normally on your phone at the same time — Traden reads incoming messages and can send replies from the same number without moving your number away from the app you already use.

Traden sees messages from the point you connect your number onward. Your existing chat history stays in your WhatsApp Business app on your phone and isn't imported into Traden.

We'd recommend a dedicated business number where possible, since WhatsApp Business tools and Traden's coexistence connection work best that way. It isn't designed around mixing personal and business chats on the same number.

New accounts get a 7-day free trial of Traden Core from signup. No card is required and you will not be charged automatically. After 7 days, choose the £49.99 monthly subscription to continue using your workspace. The monthly price includes VAT where applicable; Meta's WhatsApp messaging charges may apply separately. See the setup guide and Terms of Service for more information.

Traden Core is advertised at £49.99/month for your AI assistant, inbox, business profile, customer records, quotes and invoices. The monthly price includes VAT where applicable. Meta's WhatsApp Business messaging charges may apply separately. Review checkout for the amount due.

Traden Core is billed monthly. Open the Stripe customer portal from your billing settings to manage or cancel the subscription. Review the effective cancellation date and billing terms shown there before confirming.

Not currently — Traden Core is billed monthly only, with no annual plan at this time.

Traden puts AI enquiry handling at the centre of your job workflow. It uses your business context to respond where suitable, gather job details and hand conversations over when you are needed. WhatsApp and Outlook enquiries sit alongside customer records, quotes, jobs and invoices. Check that the connections and reply controls fit your business.

No — Traden is built with the sole trader in mind first. If you're the one quoting, replying and invoicing between jobs, this is exactly the gap it closes.

Traden adapts its checklist to your trade — what counts as “ready to quote” for a boiler refit is different from a car detailing job or a landscaping enquiry. You set this up once in your business profile and Traden applies it to every conversation.

Yes. You can also connect Outlook and use customer records, quotes, jobs and invoices to organise your work. Choose the messaging connections that your customers actually use.

Yes. Your pricing rules, coverage area and working hours are all part of your business profile, and Traden checks enquiries against them.

With an active Meta coexistence connection, your WhatsApp Business app can be used independently of Traden. If Traden is unavailable, message processing and AI replies may be delayed. Check the conversation in your provider's app and contact Traden support if messages are missing from the workspace.

Yes — email admin@traden.uk. Traden is built and supported from the UK.

Setup time depends on how ready your business details and provider accounts are. Start with your business details and usual services, then review your setup before creating an account. Extra guidance is optional and you can add more later. Verify your email, then authorise the messaging connections you want to use. Follow the setup guide or contact support if you get stuck.

Yes — if you get stuck at any point, email admin@traden.uk and we'll help you get set up.

Separate team logins are not currently available on the Core plan. Each account has one business login.

Not currently — each Traden account connects to one WhatsApp Business number. If you run multiple vans or numbers, email admin@traden.uk and we can advise on the best setup for now.